Refund Policy

Effective date: September 29, 2026 · Published: August 29, 2026

We want you to be happy with Albums. This policy explains when we refund payments for the paid features listed on the Pricing page. It does not limit any non-waivable rights you have under the consumer law of your country.

1. Pro subscription ($9.99/month)

Cancel anytime. Cancelling stops future charges; Pro stays active until the end of the period you already paid for. No partial refunds for the remainder of a billing period.
First purchase guarantee. If Pro didn't work out for you, contact us within 14 days of your first Pro payment and we will refund it in full.
Accidental renewals. If a renewal charged you unexpectedly and you have not meaningfully used Pro features in the new period, contact us within 14 days of the charge and we will refund that renewal.

2. Event Album (one-time purchase)

Before the event starts. Full refund on request within 14 days of purchase, provided guest uploads have not started (no guest media has been added to the event album).
After guests have uploaded. The service is considered delivered once guest collection is in use, so it is no longer refundable — except when a technical fault on our side prevented the event album from working, in which case we refund in full.
Wrong guest tier. If the tier you bought turns out to be too small, you never pay twice: what you already paid is credited in full against the larger tier and you pay only the difference. This applies whether or not guests have started uploading.

3. Storage renewal

Within 14 days. If you renewed storage for an event album and changed your mind, contact us within 14 days of the charge. We refund it in full and move the album to display quality, keeping every file.
After 14 days. A renewal pays for a year of storage already reserved for you, so it is not refunded in part. You can download the whole album as an archive at any time, before or after.
Renewals are never automatic. An event album is only renewed if you choose to renew it, so an unexpected renewal charge should not happen. If one does, tell us and we refund it in full regardless of the 14 days above.

4. Technical problems

If a paid feature was unavailable or broken due to a fault on our side and we cannot fix it within a reasonable time, we will refund the affected payment in full. This applies to both Pro and Event Albums.

5. How to request a refund

Email sales@albums.ink from the address linked to your account, with the approximate date and amount of the charge. We answer within 3 business days. Approved refunds are returned to the original payment method; depending on your bank and the payment provider, the money typically arrives within 5–10 business days.

6. Chargebacks

Please contact us before opening a dispute with your bank — almost every issue is faster to resolve directly. Payments processed by a merchant-of-record payment partner may also be refunded by that partner under its own consumer terms.

7. Abuse

We may decline refunds where we see abuse of this policy (for example, repeated purchase-and-refund cycles) or violations of the Terms of Service that led to account suspension.